Principles and actions

1. Respect & Diligence

Seekewa will respond to requests from approved agricultural cooperatives and associations with courtesy and respect and will do its utmost to deal promptly and efficiently with any complaints raised by project promoters.

2. Transparency

Seekewa will provide all project promoters with comprehensive and understandable information on the costs of the goods and services they wish to acquire for their projects and on the payment facilities available to them.

3. Over-Indebtedness

Seekewa will do its utmost to avoid over-indebtedness of project holders by doing its best to ensure that those who enter into payment schedules via its platform do not hold other debts that jeopardize their solvency.

4. Respect for Human Rights

Seekewa will make every effort to ensure that projects supported through its platform do not become vehicles for child labour, or any other abusive or illegal practices.

5. Liability for Collections

Seekewa will endeavour to prevent abuses on its platform by aggressively prosecuting voluntary defaulters. However, Seekewa will treat all project proponents with courtesy and respect regardless of their reimbursement status and will not deprive them of their means of subsistence in order to obtain compliance with their payment schedule. Acceptable bill collection practices include reminders, mediation involving local community or community leaders and the court process. Unacceptable collection practices include abusive language, threats, harassment of project developers in their workplaces or worship areas, forced entry into their homes and seizure of property without a court order or in violation of the law.

6. Non-Disclosure

Seekewa will protect the confidential information of project promoters against any unauthorized use.

7. Fair Trade

Seekewa will invoice the goods and services mobilised through its platform by endeavouring to pass on to the project holders a share of any discounts obtained in order to ensure that they are as far as possible priced at a lower rate than the retail market.

8. Conflicts of Interest

Seekewa will avoid conflicts of interest by refraining from any involvement in organizational decisions that could result in personal benefits for its officers, employees or family members.

9. Bribery & Facilitations

Seekewa, its officers and employees will not accept any substantial payments or gifts of value from successful or unsuccessful project proponents.

10. Internal Sanctions

If a violation of any of these principles should come to its attention, Seekewa's management undertakes, under the supervision of its Ethics Committee, to ensure that those who violate its code of ethics are punished.